FAQs

General Questions

How can I contact Neurolife?

You can reach our customer service team by emailing us at info@shopneurolife.com. We're here to help with any questions or concerns you might have!

Ordering and Shipping

Where do you ship from?

All orders are shipped out of our Houston Texas warehouse.  Current shipping times are 3-7 days.  Orders placed before 2PM ET, will process and ship out the same day.  Orders after 2PM will be processed and shipped the following morning.

Each order is assigned a tracking number that is emailed to the email address on the order as soon as the order is fulfilled.

Can I change or cancel my order?

Yes, changes or cancellations can be accommodated if your order hasn’t yet been processed for shipping. Please contact us immediately at info@shopneurolife.com for assistance.

What are the standard shipping times?

Standard shipping times vary by location. Typically, orders are delivered within 3-7 days.

Product Information

How do I know which size of knee brace to order?

We have a detailed sizing chart available on our product pages. For the best fit, measure your knee according to the guidelines provided and match your measurements with the correct size options listed.

Are your knee braces suitable for sports activities?

Absolutely! Our knee braces are designed to provide support during various sports activities. They are made with durable materials that ensure both comfort and functionality.

Returns and Refunds

What is your return policy?

We offer an iron-clad 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item hassle-free for a full refund within 60 days of receipt. Products must be returned in their original condition.

How can I get a refund?

To initiate a refund, please contact us at info@shopneurolife.com with your order number and reason for return. We will guide you through the process to ensure it is as smooth as possible. Refunds are processed upon receipt and inspection of the returned item(s).

How does the 60-day money-back guarantee work?

Our 60-day money-back guarantee allows you to shop with confidence. If for any reason you are not satisfied with your purchase, you have 60 days from the date of receipt to return the product for a full refund. Simply contact our support team, and we'll take care of the rest.

Additional Support

Is there a warranty on your products?

Yes, we offer a 1-year warranty on all our products against manufacturing defects. If you encounter any issues, please email us with details and we will assist you.

How can I provide feedback or make a complaint?

We welcome all feedback as it helps us improve our service. Please email any feedback or complaints to info@shopneurolife.com. We promise to address your concerns promptly and thoroughly.