FAQs
General Questions
How can I contact Neurolife?
You can reach our customer service team by emailing us at info@shopneurolife.com. We're here to help with any questions or concerns you might have!Ordering and Shipping
Where do you ship from?
All orders are shipped out of our Houston Texas warehouse. Current shipping times are 3-8 days for contiguous US. HI and AK will take a few days longer. Orders placed before 2PM ET, will process and ship out the same day. Orders after 2PM will be processed and shipped the following morning.
Each order is assigned a tracking number that is emailed to the email address on the order as soon as the order is fulfilled.
Can I change or cancel my order?
Yes, changes or cancellations can be accommodated if your order hasn’t yet been processed for shipping. Please contact us immediately at info@shopneurolife.com for assistance.Product Information
How do I know which size of knee brace to order?
We have a detailed sizing chart available on our product pages. For the best fit, measure your knee according to the guidelines provided and match your measurements with the correct size options listed.
Are your knee braces suitable for sports activities?
Our braces can be used for sport activities however, the X-Force Knee Brace provides more stability than an ordinary knee sleeve.Returns and Refunds
What is your return policy?
We will honor returns or exchanges within 30 days of the delivery date of your order. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Custom orders are unable to be returned or exchanged.
Additional Support
Is there a warranty on your products?
Yes, we offer a 1-year warranty on all our products against manufacturing defects. If you encounter any issues, please email us with details and we will assist you.How can I provide feedback or make a complaint?
We welcome all feedback as it helps us improve our service. Please email any feedback or complaints to info@shopneurolife.com. We promise to address your concerns promptly and thoroughly.